[Blink] Request time-out (408) on every conceivable way of connecting to our corporate SIP server

[ag at ag-projects.com]

In menu Window -> Logs -> SIP you can see the cause. Can you paste the logs?

Adrian

On 02 Oct 2014, at 22:17, Matthew Yankelovich <matt at myankelovich.com> wrote:

> I have used the free version of this on Windows in the past and had no trouble logging in to our corporate SIP server (sip.exadel.com). However, I cannot get connected with the paid version of this app for OSX. I always get a ‘request time-out (408)’ no matter how I try to connect.
> 
> My username is myankelovich on this server and the address is sip.exadel.com.
> 
> When I try to create the account, I’ve used myankelovich at sip.exadel.com, or my mailbox ID of 1566 at sip.exadel.com. 
> 
> Nothing work. Can you guys offer any support to me by any chance? I tried to request a refund because of this, but I guess it wasn’t processed by the App Store, so I’d like to get this working now that I shelled out this kind of money. 
> 
> And yes, I double-checked my credentials with our system admin, and he can’t understand why I’m not able to connect either.
> 
> Thanks!
> 
> 
> Here’s a screenshot of my issue: 
> 
> <Mail Attachment.png>
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