[Blink] unusual intermittent double-ringtone problem

[Adrian Georgescu]

Hi Jeremy,

From the description it sounds like a server issue. 

Adrian

On Mar 23, 2012, at 6:31 AM, Jeremy Hall wrote:

> Hello,
> 
> Some of our users (FreePBX) are occasionally experiencing double ringtones during calls. Two ringtones are heard while the call is dialling/connecting, and then when the other end picks up, one ringtone continues through the call. Apparently the other end can hear it, though noone ever mentions it; they must think it's their phone system!
> 
> Here is a .WAV recording (about 1MB) in which the persisting ringtone problem can be heard about 11 seconds in (the voice that can be heard is the call recipient's IVR):
> http://cl.ly/2q1X3P2R171C1V0F2U1u
> 
> - This problem is only happening intermittently and I can't reproduce it
> - It's happening to at least two users (possibly more, but they don't have a high call volume so haven't seen it)
> - If the users keep redialling the number, eventually (after a few goes) they will get through without the second ringtone
> - We haven't noticed any pattern to this (network load, call load etc)
> 
> Any ideas on where the issue might be, and how to troubleshoot/eliminate it?
> 
> We are using the Blink 0.2.7 Win client.
> 
> Thanks
> Jeremy
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