[Blink] voip.ms works on Blink Lite but will not work with same info on Blink Pro

ROB HELLENIUS robhellenius at icloud.com
Mon Oct 21 02:30:46 CEST 2013


Ok. Never mind it seems to have started working. I deleted Blink Lite and Blink Pro, cleaned the cashes and plists, rebooted, and then re-installed Blink Pro. Seems to have done the trick.

Thanks for your help,

 			 	
Rob Hellenius,
604.710.0370 Gabriola
250.247.7299
        
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On 2013-10-20, at 5:22 PM, ROB HELLENIUS <robhellenius at icloud.com> wrote:

> Would a different set of logs help you diagnose the issue?
> 
> 
>  			 	
> Rob Hellenius,
> 604.710.0370 Gabriola
> 250.247.7299
>         
> 
> Subscribe to our mailing list  
> 
> 
>  
> 
> On 2013-10-20, at 11:51 AM, Adrian Georgescu <ag at ag-projects.com> wrote:
> 
>> Since both Lite and Pro use the same core and DNS library, the differences being only in the GUI I suspect either a configuration difference in the account settings or simply the fact that no DNS response is received (Timeout) because of a reason that eludes me by just reading these trimmed logs. It could be a firewall issue, a permission issue (like Blink not being allowed to access the network) or simply your DNS server on yuour LAN not responding.
>> 
>> I use voip.ms myself on same Blink version as yours and have no issue with it:
>> 
>> 2013-10-20 20:49:30   [Session 3 with 3333 at seattle.voip.ms] Using local account 160897 at seattle.voip.ms
>> 2013-10-20 20:49:30   [Session 3 with 3333 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms via proxy of account 160897 at seattle.voip.ms
>> 2013-10-20 20:49:30   [Session 3 with 3333 at seattle.voip.ms] DNS lookup for seattle.voip.ms succeeded: 50.23.160.50:5060 (UDP)
>> 2013-10-20 20:49:30   [Session 3 with 3333 at seattle.voip.ms] Starting outgoing session to 3333 at seattle.voip.ms
>> 2013-10-20 20:49:30   [Session 3 with 3333 at seattle.voip.ms] Connecting session to sip:50.23.160.50:5060;transport=udp
>> 
>> Adrian
>> 
>> On Oct 20, 2013, at 8:31 PM, ROB HELLENIUS wrote:
>> 
>>> Hi Adrian,
>>> 
>>> By "Does not work" I mean on Blink Lite I can register to my voip provider for my business (voip.ms). On Blink Pro I can not register to my voip provider for my business (voip.ms). I have tried to duplicate the settings and I don't think I've set up Pro any differently than Lite.
>>> 
>>> If I make a call or just look at the accounts page I get the same error in the Pro version: "Registration failed:DNS lookup failed: Timeout in lookup for routes for SIP URI sip:seattle.voip.ms"
>>> 
>>> So here is the log dialling with Pro and then after that the log dialling with Lite.
>>> 
>>> PRO:
>>> 
>>> 2013-10-20 11:25:32   Starting Blink build 11719 from October 6th, 2013
>>> 2013-10-20 11:25:32   Loading SIP SIMPLE Client SDK 1.0.0
>>> 2013-10-20 11:25:32   Starting core version 166
>>> 2013-10-20 11:25:32   SIP User Agent: Blink Pro 3.3.0 (MacOSX)
>>> 2013-10-20 11:25:32   Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>>> 2013-10-20 11:25:32   Acoustic Echo Canceller is enabled
>>> 2013-10-20 11:25:32   Starting Main User Interface
>>> 2013-10-20 11:25:33   Account bonjour at local activated
>>> 2013-10-20 11:25:33   Account 140024 at seattle.voip.ms activated
>>> 2013-10-20 11:25:33   Account robhellenius at sip2sip.info activated
>>> 2013-10-20 11:25:33   Application is ready
>>> 2013-10-20 11:25:34   Core started
>>> 2013-10-20 11:25:34   SIP device ID: urn:uuid:87425049-93bc-4cf7-b4f3-46f1471da813
>>> 2013-10-20 11:25:34   Enabled audio codecs: G.711a, G.711u, G.722, OPUS
>>> 2013-10-20 11:25:34   My device has started and is active
>>> 2013-10-20 11:25:34   My availability changed to available
>>> 2013-10-20 11:25:34   Error: Error checking table sessions: 'NoneType' object has no attribute 'version'
>>> 2013-10-20 11:25:34   iCloud is synchronized
>>> 2013-10-20 11:25:42   My device is now active
>>> 2013-10-20 11:25:43   [Session 1 with 2502477299 at seattle.voip.ms] Using local account 140024 at seattle.voip.ms
>>> 2013-10-20 11:25:43   [Session 1 with 2502477299 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms via proxy of account 140024 at seattle.voip.ms
>>> 2013-10-20 11:25:43   [Session 1 with 2502477299 at seattle.voip.ms] Selected audio input/output devices: System Default/System Default
>>> 2013-10-20 11:25:43   My availability changed to busy
>>> 2013-10-20 11:25:58   [Session 1 with 2502477299 at seattle.voip.ms] DNS lookup for SIP routes failed: 'DNS lookup of SIP proxies for seattle.voip.ms failed: Timeout in lookup for routes for SIP URI sip:seattle.voip.ms'
>>> 2013-10-20 11:26:03   My availability changed to available
>>> 
>>> 
>>> LITE:
>>> 
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] Using local account 140024 at seattle.voip.ms
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms through proxy sip:seattle.voip.ms:5060;transport=udp
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] Selected audio input/output devices: Built-in Microphone/Built-in Output
>>> 2013-10-20 11:28:12   My availability changed to busy
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] DNS lookup for seattle.voip.ms succeeded: 50.23.160.50:5060 (UDP)
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] Starting outgoing session to 2502477299 at seattle.voip.ms
>>> 2013-10-20 11:28:12   [Session 1 with 2502477299 at seattle.voip.ms] Connecting session to sip:50.23.160.50:5060;transport=udp
>>> 2013-10-20 11:28:13   [Session 1 with 2502477299 at seattle.voip.ms] Proposed media: audio
>>> 2013-10-20 11:28:14   [Session 1 with 2502477299 at seattle.voip.ms] Got provisional response 183: Session Progress
>>> 2013-10-20 11:28:14   [Session 1 with 2502477299 at seattle.voip.ms] Session will start
>>> 2013-10-20 11:28:14   [Session 1 with 2502477299 at seattle.voip.ms] Audio stream established to 50.23.160.50:14240 using G.711u 8kHz codec
>>> 2013-10-20 11:28:25   [Session 1 with 2502477299 at seattle.voip.ms] Session cancelled by local
>>> 2013-10-20 11:28:25   [Session 1 with 2502477299 at seattle.voip.ms] Audio stream ended
>>> 2013-10-20 11:28:29   My availability changed to available
>>> 
>>> 
>>> Thanks,
>>> 
>>>  			 	
>>> Rob Hellenius,
>>> 604.710.0370 Gabriola
>>> 250.247.7299
>>>         
>>> 
>>> Subscribe to our mailing list  
>>> 
>>> 
>>>  
>>> 
>>> On 2013-10-20, at 10:15 AM, Adrian Georgescu <ag at ag-projects.com> wrote:
>>> 
>>>> Can you define "does not work". What exactly does not work as you did not make any attempt to make any call?
>>>> 
>>>> Adrian
>>>> 
>>>> On Oct 20, 2013, at 7:10 PM, ROB HELLENIUS wrote:
>>>> 
>>>>> Here is the Blink Lite log which works.
>>>>> 
>>>>> 
>>>>> 2013-10-20 10:05:42   Starting Blink Lite build 11722 from October 6th, 2013
>>>>> 2013-10-20 10:05:42   Loading SIP SIMPLE Client SDK 1.0.0
>>>>> 2013-10-20 10:05:42   Starting core version 166
>>>>> 2013-10-20 10:05:42   SIP User Agent: Blink Lite 3.1.0 (MacOSX)
>>>>> 2013-10-20 10:05:42   Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>>>>> 2013-10-20 10:05:42   Acoustic Echo Canceller is enabled
>>>>> 2013-10-20 10:05:42   Starting Main User Interface
>>>>> 2013-10-20 10:05:43   Account bonjour at local activated
>>>>> 2013-10-20 10:05:43   Application is ready
>>>>> 2013-10-20 10:05:45   Core started
>>>>> 2013-10-20 10:05:45   SIP device ID: urn:uuid:4bd0b5e9-7ad1-47b2-85d3-1404d8970e0e
>>>>> 2013-10-20 10:05:45   Enabled audio codecs: OPUS, Speex, G.722, G.711u, G.711a
>>>>> 2013-10-20 10:05:45   My device has started and is active
>>>>> 2013-10-20 10:05:45   My availability changed to available
>>>>> 
>>>>> 
>>>>> 
>>>>> Here is the Blink Pro log that does not work.
>>>>> 
>>>>> 
>>>>> 2013-10-20 10:08:31   Starting Blink build 11719 from October 6th, 2013
>>>>> 2013-10-20 10:08:31   Loading SIP SIMPLE Client SDK 1.0.0
>>>>> 2013-10-20 10:08:31   Starting core version 166
>>>>> 2013-10-20 10:08:31   SIP User Agent: Blink Pro 3.3.0 (MacOSX)
>>>>> 2013-10-20 10:08:31   Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>>>>> 2013-10-20 10:08:31   Acoustic Echo Canceller is enabled
>>>>> 2013-10-20 10:08:32   Starting Main User Interface
>>>>> 2013-10-20 10:08:32   Account bonjour at local activated
>>>>> 2013-10-20 10:08:32   Account 140024 at seattle.voip.ms activated
>>>>> 2013-10-20 10:08:32   Account robhellenius at sip2sip.info activated
>>>>> 2013-10-20 10:08:32   My device has started and is active
>>>>> 2013-10-20 10:08:33   My availability changed to available
>>>>> 2013-10-20 10:08:33   Core started
>>>>> 2013-10-20 10:08:33   SIP device ID: urn:uuid:87425049-93bc-4cf7-b4f3-46f1471da813
>>>>> 2013-10-20 10:08:33   Enabled audio codecs: G.711a, G.711u, G.722, OPUS
>>>>> 2013-10-20 10:08:33   Application is ready
>>>>> 2013-10-20 10:08:34   Error: Error checking table sessions: 'NoneType' object has no attribute 'version'
>>>>> 2013-10-20 10:08:34   iCloud is synchronized
>>>>> 2013-10-20 10:08:41   My device is now active
>>>>> 
>>>>> 
>>>>> 
>>>>> Thanks,
>>>>> 
>>>>> -- 
>>>>> 
>>>>>  			 	
>>>>> Rob Hellenius,
>>>>> 604.710.0370 Gabriola
>>>>> 250.247.7299
>>>>>         
>>>>> 
>>>>> Subscribe to our mailing list  
>>>>> 
>>>>> 
>>>>>  
>>>>> 
>>>>> On 2013-10-19, at 11:17 PM, Adrian Georgescu <ag at ag-projects.com> wrote:
>>>>> 
>>>>>> Can you paste some logs?
>>>>>> 
>>>>>> Adrian
>>>>>> 
>>>>>> On Oct 17, 2013, at 1:44 AM, Rob @ Left Hand wrote:
>>>>>> 
>>>>>>> Hi,
>>>>>>> 
>>>>>>> I recently upgraded to Blink Pro but I have found that voip.ms works on Blink Lite but will not work with same info on Blink Pro.
>>>>>>> 
>>>>>>> Other sip accounts work fine but I need my voip.ms.
>>>>>>> 
>>>>>>> Help?
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>>  			 	
>>>>>>> Rob Hellenius,
>>>>>>> 604.710.0370 Burnaby, BC
>>>>>>> 888.963.5462
>>>>>>>         
>>>>>>> 
>>>>>>> Subscribe to our mailing list  
>>>>>>> 
>>>>>>> 
>>>>>>>  
>>>>>>> 
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