[Blink] Gray Account Names

Adrian Georgescu ag at ag-projects.com
Wed Jan 2 16:31:58 CET 2013

Please send all logs from the moment you start the client and after you complete a first call. You may send them to support at ag-projects.com if you do not want to make them public.


On Jan 2, 2013, at 4:23 PM, Mediacast Guy wrote:

> On 1/2/2013 9:10 AM, Saúl Ibarra Corretgé wrote:
>> Hi,
>> On Jan 2, 2013, at 2:42 PM, Mediacast Guy wrote:
>>> On 1/2/2013 3:10 AM, Saúl Ibarra Corretgé wrote:
>>>> Hi,
>>>> On Jan 1, 2013, at 6:01 PM, Mediacast Guy wrote:
>>>>> I'm using Blink 0.2.10. My getonsip.com accounts are grayed out, indicating that there is a registration problem. However, the accounts work fine. Where should I look for a registration error? Two other accounts (sip2sip.info and voipwelcome.com) are bold, indicating successful registration, according to this article:
>>>>> http://www.onsip.com/voip-phone-reviews/blink-pro/version-111
>>>>> The only information I entered for the new account is display name, SIP Address (myaccount at getonsip.com), and the password. No registration error is reported except for the gray account name.
>>>>> For grins, I went through the "Add New Account" procedure built into Blink, and the new account at sip2sip.info is in bold. I still don't see any difference in the settings for the two accounts, although I do realize that sip2sip.info and getonsip.com are two completely different servers.
>>>> The only way for getting information in this case is to check the SIP traces. You can check those here: http://projects.ag-projects.com/projects/blinkqt/wiki/help#SIP-Trace-Logs
>>>> Regards,
>>> Here are the first few lines from the log file I just created. Does it tell you
>>> anything? I don't know how to read the file. All I removed was my SIP address.
>> I see a REGISTER is going out, but there should be a 200 OK (or other code) response to it. Do other clients work with that service?
> For starters, Blink is working with getonsip.com. However, the name is grayed
> out in the pull down list. I would not have known there was a problem if I had
> not investigated why some entries are gray.
> Yes, getonsip.com works with Bria, which is the only other one I'm testing at
> the moment.
> I've reached out to onsip.com. They asked me to open a support ticket to allow
> them to investigate, but I can't find the buttons on their website to click to
> open a support ticket. Maybe they will respond with an email address. They said
> they have not test Blink (Windows) with their service. Maybe this exercise will
> help both side.
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