[Blink] Modification?

Lee Gordon jleegordon at gmail.com
Sat Sep 1 20:56:07 CEST 2012


Maybe it was/is a memory issue.  I'll try another call and see what
happens.



On Sat, Sep 1, 2012 at 3:47 PM, Adrian Georgescu <ag at ag-projects.com> wrote:

> The only thing that happens when you press the recording button is that
> the audio stream is also written to disk. As nobody has seen the behavior
> you describe before, I can only speculate that the computer your are using
> has some hardware problem related to writing to the disk.
>
> Adrian
>
> On Sep 1, 2012, at 4:00 PM, Lee Gordon wrote:
>
> Hi Adrian,
>
> See below.
>
> On Sat, Sep 1, 2012 at 6:43 AM, Adrian Georgescu <ag at ag-projects.com>wrote:
>
>> Lee,
>>
>> I am not able to reproduce what you describe. Structurally, in the
>> software there is no correlation between sound quality and the recording
>> function, the recording simply copies to disc what goes over the network.
>>
>> Can you be even more explicit?
>>
>> 1. Does quality become bad suddenly at the very moment you press the
>> record button? I quality good when you are not recording?  Quality did
>> improve when I stopped the record function.  For that reason I felt the
>> trouble could have to do with memory usage or access.
>>
>> 2. You say that you are un-able to record when using a wireless head-set.
>> This baffles me as the recording function does not  known anything about
>> any headset you are using, it records the RTP stream that goes over the
>> network, not the audio device. What do you mean by 'unable to record' ?
>> Empty wav file? The button does not work?  I wasn't clear again- my
>> router/wireless phone is not designed to record.  The point I was trying to
>> make was my only option for recording that line is the softphone, that's
>> why I purchased it and that's why recording is what interests me most.
>>
>> 3. Which SIP service are you using? Can you change it for testing
>> purposes? Use SIP2SIP Blink built-in SIP accounts, and make some test
>> calls. Do you have the same issues? This way we may be able to narrow the
>> search for  a cause.  My SIP is Broadvoice.  I've set up a SIP account,
>> but haven't used the SIP often (I'm not really sure how to make SIP calls
>> or find people I know with SIP lines/services).  Broadvoice does limit
>> config possibilities for customers- not sure what their limits are,
>> though.  Thanks for your help, Adrian!  Lee
>>
>>
>
>>
>>
>
>> Adrian
>>
>>
>> On Sep 1, 2012, at 3:45 AM, Lee Gordon wrote:
>>
>> Sorry Adrian, I guess I wasn't clear.  The callers at the other end were
>> complaining about the horrible sound quality.  What I recorded and took a
>> snippet of was the call itself.  It wasn't until I changed to Google Voice
>> that they said the quality had improved.  Further, I also have this VOIP
>> line set up with a router in addition to Blink.  When using that with my
>> wireless headsets, call quality is high, but I'm unable to record.
>>
>> Thanks,
>>
>> Lee
>>
>>
>>
>> On Fri, Aug 31, 2012 at 4:53 PM, Adrian Georgescu <ag at ag-projects.com>wrote:
>>
>>> Hi Lee,
>>>
>>> You recorded a bad quality audio call, the recording itself is not the
>>> cause for it.
>>>
>>> The way the recording sounds to me, it is not related to network packet
>>> loss, is more like the microphone input is saturated. Can you lower the
>>> input sensitivity of your microphone, does that help perhaps?
>>>
>>> Regards,
>>> Adrian
>>>
>>>
>>> On Aug 31, 2012, at 1:52 PM, Lee Gordon wrote:
>>>
>>> Hi Adrian,
>>> Thanks for responding. It's been a little while, but I'll try to find a
>>> recording as an example. Sound was very "electronic" as if I was speaking
>>> through a processor. Also, I was almost totally unintelligible at times,
>>> with dropouts. Instead of an uneducated description, I'm attaching a
>>> snippet, titled "example.wav". Bear in mind, this occurred on both high
>>> speed networks I use.
>>>
>>> Lee
>>>
>>>
>>>
>>> On Fri, Aug 31, 2012 at 5:08 AM, Adrian Georgescu <ag at ag-projects.com>wrote:
>>>
>>>> Hi Lee,
>>>>
>>>> Call recording on its own cannot have an influence on the audio
>>>> quality. Perhaps there is a completely different reason for what you
>>>> experience. Bad audio quality is typically caused by be caused by packet
>>>> loss. You can see for each audio call the round trip time, packet loss and
>>>> jitter buffer in the Session Info panel.
>>>>
>>>> Can you be more specific what do you mean by quality, and give an
>>>> example for those figures or paste the content of the info panel when
>>>> problem occurs?
>>>>
>>>> Adrian
>>>>
>>>> On Aug 31, 2012, at 3:15 AM, Lee Gordon wrote:
>>>>
>>>> > Hello,
>>>> >
>>>> > While using the call recording feature, I've had some serious quality
>>>> issues- with complaints from those on the other lines.  I tested this
>>>> several times on my own alternate lines and call quality was indeed
>>>> terrible.  Neither Skype nor Google Voice display the same issues.
>>>> >
>>>> > Until I feel more comfortable, I haven't been using Blink (for Mac).
>>>> >
>>>> > Thx,
>>>> >
>>>> > Lee
>>>> >
>>>> > --
>>>> >
>>>> >
>>>> >
>>>> > Lee Gordon
>>>> > 2258 78th Ave SE
>>>> > Mercer Island, WA  98040
>>>> >
>>>> > (206) 653-0019
>>>> >
>>>> > _______________________________________________
>>>> > Blink mailing list
>>>> > Blink at lists.ag-projects.com
>>>> > http://lists.ag-projects.com/mailman/listinfo/blink
>>>>
>>>> _______________________________________________
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>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Lee Gordon
>>> 2258 78th Ave SE
>>> Mercer Island, WA  98040
>>>
>>> (206) 653-0019
>>>
>>> <example.wav>_______________________________________________
>>>
>>> Blink mailing list
>>> Blink at lists.ag-projects.com
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>>>
>>>
>>>
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>>>
>>
>>
>> --
>>
>>
>>
>> Lee Gordon
>> 2258 78th Ave SE
>> Mercer Island, WA  98040
>>
>> (206) 653-0019
>>
>> _______________________________________________
>> Blink mailing list
>> Blink at lists.ag-projects.com
>> http://lists.ag-projects.com/mailman/listinfo/blink
>>
>>
>>
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>>
>
>
> --
>
>
>
> Lee Gordon
> 2258 78th Ave SE
> Mercer Island, WA  98040
>
> (206) 653-0019
>
> _______________________________________________
> Blink mailing list
> Blink at lists.ag-projects.com
> http://lists.ag-projects.com/mailman/listinfo/blink
>
>
>
> _______________________________________________
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> http://lists.ag-projects.com/mailman/listinfo/blink
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>


-- 



Lee Gordon
2258 78th Ave SE
Mercer Island, WA  98040

(206) 653-0019
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