[Blink] Audio Delay

Nick o' las crystalburner at hotmail.com
Mon Sep 5 17:10:19 CEST 2011


I don't mind paying for help, but sensible help to fix this issue.
Once again, 3 locations have been tried now, int he UK in major towns and cities. In all cases the Acer laptop works fine, indicating that the network connection (DSL LINK) and server are both operating fine.
From: ag at ag-projects.com
Date: Mon, 5 Sep 2011 16:59:23 +0200
To: blink at lists.ag-projects.com
Subject: Re: [Blink] Audio Delay



You are blaming Apple, Blink/Telephone but based on my experience you are on the wrong track.
You need someone technical with experience in IP networks and/or Asterisk to find the cause for your problem at your location.
This mailing list will most likely not be able to help you as the problem has to do with your local network Asterisk setup rather than your computer.
On Sep 5, 2011, at 4:04 PM, Nick o' las wrote:Hi everyone
I'm at a 3rd location today, central to a large town, it's one of our offices.
I have 2 people here working fine on SIP phones using Windows and Qutecom, today Im trying the macbook air / lion 10.1.7 again and the same problem, delay of about 3 seconds making the calls almost impossible
As this is the 3rd location I've tried, and telephone also doesn't work (no delay but choppy), it has to be a problem either with the soft phones or the OS. Apple are blaming the soft phones of course. 
Speedtest here shows 11meg down and 1 meg up, jitter test shows grade B line, excellent.
Here is the trace again for the last call, 3 sec delay. 
Once again my acer laptop works fine here, it's just the mac. Desperate for a fix as I travel in 4 weeks and this mac and blink will be going in the bin and i'll be writing off 1500 pounds :( don't want to do that can anyone help me?
(help me without blaming my connection, this is the 3rd location, the acer windows 7 machine works fine again here)
New Audio session From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4Audio RTP endpoints 172.16.216.1:8006 <-> 78.129.213.164:9282Audio session established using "GSM" codec at 8000HzRemote SIP User Agent is "Asterisk PBX"2011-09-05 14:53:47 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.0%, jitter RX/TX=0/0 ms2011-09-05 14:53:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.0%, jitter RX/TX=3/0 ms2011-09-05 14:54:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms2011-09-05 14:54:15 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms2011-09-05 14:54:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms2011-09-05 14:54:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms2011-09-05 14:54:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms2011-09-05 14:54:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=4/0 ms2011-09-05 14:55:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=4/0 ms2011-09-05 14:55:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms2011-09-05 14:55:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms2011-09-05 14:55:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms2011-09-05 14:55:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:55:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:56:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms2011-09-05 14:56:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:56:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:56:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:56:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:56:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms2011-09-05 14:57:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:57:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms2011-09-05 14:57:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:57:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:57:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:57:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms2011-09-05 14:58:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms2011-09-05 14:58:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms2011-09-05 14:58:23 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms2011-09-05 14:58:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms2011-09-05 14:58:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms2011-09-05 14:58:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 14:59:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 15:00:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms2011-09-05 15:00:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms

> From: agentm at themactionfaction.com
> Date: Fri, 2 Sep 2011 10:41:42 -0400
> To: blink at lists.ag-projects.com
> Subject: Re: [Blink] Audio Delay
> 
> 
> On Sep 2, 2011, at 9:59 AM, Nick o' las wrote:
> 
> > 
> > Just to let you know,telephone for mac - no delay but dalek sounding voices part of the timeblink - pefect call quality but with a delay that is between 1-3 secondsif it helps, i doubt it tho, its my internet connection right?
> 
> Can you eliminate the headset from the equation? Perhaps it is not working well on OS X.
> 
> Cheers,
> M
> 
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> Blink at lists.ag-projects.com
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