[Blink] Audio Delay

Nick o' las crystalburner at hotmail.com
Mon Sep 5 16:04:23 CEST 2011


Hi everyone
I'm at a 3rd location today, central to a large town, it's one of our offices.
I have 2 people here working fine on SIP phones using Windows and Qutecom, today Im trying the macbook air / lion 10.1.7 again and the same problem, delay of about 3 seconds making the calls almost impossible
As this is the 3rd location I've tried, and telephone also doesn't work (no delay but choppy), it has to be a problem either with the soft phones or the OS. Apple are blaming the soft phones of course. 
Speedtest here shows 11meg down and 1 meg up, jitter test shows grade B line, excellent.
Here is the trace again for the last call, 3 sec delay. 
Once again my acer laptop works fine here, it's just the mac. Desperate for a fix as I travel in 4 weeks and this mac and blink will be going in the bin and i'll be writing off 1500 pounds :( don't want to do that can anyone help me?
(help me without blaming my connection, this is the 3rd location, the acer windows 7 machine works fine again here)
New Audio session From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4
Audio RTP endpoints 172.16.216.1:8006 <-> 78.129.213.164:9282
Audio session established using "GSM" codec at 8000Hz
Remote SIP User Agent is "Asterisk PBX"
2011-09-05 14:53:47 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.0%, jitter RX/TX=0/0 ms
2011-09-05 14:53:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.0%, jitter RX/TX=3/0 ms
2011-09-05 14:54:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms
2011-09-05 14:54:15 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms
2011-09-05 14:54:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms
2011-09-05 14:54:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms
2011-09-05 14:54:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=5/0 ms
2011-09-05 14:54:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.1%, jitter RX/TX=4/0 ms
2011-09-05 14:55:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=4/0 ms
2011-09-05 14:55:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms
2011-09-05 14:55:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms
2011-09-05 14:55:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.3%, jitter RX/TX=5/0 ms
2011-09-05 14:55:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:55:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:56:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms
2011-09-05 14:56:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:56:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:56:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:56:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:56:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms
2011-09-05 14:57:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:57:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.8%, jitter RX/TX=5/0 ms
2011-09-05 14:57:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:57:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:57:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:57:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.7%, jitter RX/TX=5/0 ms
2011-09-05 14:58:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms
2011-09-05 14:58:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms
2011-09-05 14:58:23 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms
2011-09-05 14:58:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms
2011-09-05 14:58:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.6%, jitter RX/TX=5/0 ms
2011-09-05 14:58:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:21 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:31 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:41 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 14:59:51 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 15:00:01 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms
2011-09-05 15:00:11 From: "01179774759" <sip:01179774759 at 78.129.213.164:5065>;tag=as41b664e4: RTT=0 ms, packet loss=0.5%, jitter RX/TX=5/0 ms

> From: agentm at themactionfaction.com
> Date: Fri, 2 Sep 2011 10:41:42 -0400
> To: blink at lists.ag-projects.com
> Subject: Re: [Blink] Audio Delay
> 
> 
> On Sep 2, 2011, at 9:59 AM, Nick o' las wrote:
> 
> > 
> > Just to let you know,telephone for mac - no delay but dalek sounding voices part of the timeblink - pefect call quality but with a delay that is between 1-3 secondsif it helps, i doubt it tho, its my internet connection right?
> 
> Can you eliminate the headset from the equation? Perhaps it is not working well on OS X.
> 
> Cheers,
> M
> 
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