<span class="Apple-style-span" style="font-family:'Lucida Grande','Trebuchet MS',Verdana,Helvetica,Arial,sans-serif;font-size:13px;line-height:18px">Hello,<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">Some of our users (FreePBX) are occasionally experiencing double ringtones during calls. Two ringtones are heard while the call is dialling/connecting, and then when the other end picks up, one ringtone continues through the call. Apparently the other end <span style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-style:italic">can</span> hear it, though noone ever mentions it; they must think it's their phone system!<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">Here is a .WAV recording (about 1MB) in which the persisting ringtone problem can be heard about 11 seconds in (the voice that can be heard is the call recipient's IVR):<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<a class="postlink" href="http://cl.ly/2q1X3P2R171C1V0F2U1u" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;text-decoration:none;color:rgb(16,82,137);border-bottom-width:1px;border-bottom-style:solid;border-bottom-color:rgb(54,138,210)">http://cl.ly/2q1X3P2R171C1V0F2U1u</a><br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">- This problem is only happening intermittently and I can't reproduce it</span><div>
<span class="Apple-style-span" style="font-family:'Lucida Grande','Trebuchet MS',Verdana,Helvetica,Arial,sans-serif;font-size:13px;line-height:18px">- It's happening to at least two users (possibly more, but they don't have a high call volume so haven't seen it)<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
- If the users keep redialling the number, eventually (after a few goes) they will get through without the second ringtone<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
- We haven't noticed any pattern to this (network load, call load etc)<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">Any ideas on where the issue might be, and how to troubleshoot/eliminate it?<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">We are using the Blink 0.2.7 Win client.<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">Thanks<br style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
Jeremy</span></div>