<html><head><base href="x-msg://3/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">From what you describe, reinstalling the program will likely not help. You should ask whomever operates the SIP server of your account for domain <span class="Apple-style-span" style="font-family: Calibri, sans-serif; font-size: 15px; line-height: 17px; "><font color="#0000ff"><a href="mailto:UP-5793743@24.204.0.47">24.204.0.47</a> </font></span> why this happens as this looks like a SIP network problem. <div><br></div><div><div>Regards,</div><div>Adrian</div><div><br></div><div><div><div>On Sep 17, 2011, at 7:37 PM, Ray Burn wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div class="hmmessage" style="font-size: 10pt; font-family: Tahoma; "><div dir="ltr">Hi,<br> <br> <br>I have installed the latest Blink version 2.7 on my new laptop.<br>My OS is Windows 7 Professional.<br> <br>I have not used Blink before and this is part of the features in my<span class="Apple-converted-space"> </span><strong>Continental</strong><span class="Apple-converted-space"> </span>phone card.<br>I downloaded the softphone software and everything has installed on my computer as per instructions.<br>My SIP address<span class="Apple-converted-space"> </span><span style="line-height: 17px; font-family: Calibri, sans-serif; font-size: 11pt; "><a href="mailto:UP-5793743@24.204.0.47"><font color="#0000ff">UP-5793743@24.204.0.47</font></a></span> is shown and my account is 'Available' as per the solid colour and the buttons active.<br>My contacts list is prepared and everything is in place.<br> <br>The Problem<br>When I try to make a call the account changes to 'On the Phone' and the system shows trying to connect with my contact number.<br>Then it cuts off the connection and every time shows a message '<strong>Forbidden</strong>' ....WHY?<br>If I try any contact number or indeed even call test or echo test the same Forbidden error message is displayed.<br> <br>I have uninstalled and reinstalled the programme again and it repeats the same Forbidden message.<br> <br>What do I need to do to resolve this problem?<br> <br>Ray<br> <br></div>_______________________________________________<br>Blink mailing list<br><a href="mailto:Blink@lists.ag-projects.com">Blink@lists.ag-projects.com</a><br><a href="http://lists.ag-projects.com/mailman/listinfo/blink">http://lists.ag-projects.com/mailman/listinfo/blink</a><br></div></span></blockquote></div><br></div></div></body></html>