[Blink] Blink not connecting SIP account

[Dan Pascu]

On 4 Jan 2017, at 16:08, Lars Noodén wrote:

> I'm working via e-mail with someone trying to get Blink up and running.
> The symptom is that Blink starts connecting the SIP account but never
> finishes establishing a connection.
> 
> SIP on Blink used to work there in the past but there have been some
> networking changes, including more layers of NAT because of mobile
> modem.  So my uneducated guess is that the network might be the cause.
> However, since I am using a very similar arrangement, that might not
> actually be the problem.  Thus I am asking for help.
> 
> Which logs and other information are needed to help solve this?

In preferences enable sip trace and notifications trace. Restart blink and send the 2 files (you can send to support at ag-projects.com and mention this issue if the privacy of the traces is important). Do NOT edit the logs to replace IP addresses.

--
Dan