[Blink] Blink Pro 4.2.1 call quality issues

Adrian Georgescu ag at ag-projects.com
Wed Jul 8 21:32:20 CEST 2015


Send it to support at ag-projects.com <mailto:support at ag-projects.com>

Adrian

> On 08 Jul 2015, at 20:27, Kevin Layer <layer at known.net> wrote:
> 
> ag at ag-projects.com <mailto:ag at ag-projects.com> wrote:
> 
>>> Can you open the call information to check the packet loss and round
>>> trip time? What happens during the gaps?
> 
> I have something, which I screen grabbed, but it has IPs and stuff I
> don't want public.  Can you give me an address to which I can send it?
> 
>>> 
>>> Adrian
>>> 
>>> 
>>> On 04 Jun 2015, at 15:06, Kevin Layer <layer at known.net> wrote:
>>> 
>>> 
>>>    This problem seems new-ish to me.  I believe it did not used to
>>>    happen, but I can't really say when it started.
>>> 
>>>    The summary: very often when I talk to people, after a while
>>>    (5-10
>>>    minutes?  It really varies) they tell me I'm breaking up and they
>>>    can
>>>    barely hear me.  They say I was talking and then I just cut out.
>>>     I
>>>    can always hear them fine, though.  Sometimes it fixes itself
>>>    after a
>>>    short while, sometimes I need to hangup and call again, where it
>>>    works
>>>    fine.
>>> 
>>>    I use Blink Pro (same version) in two locations with two
>>>    completely
>>>    different network providers.  Same thing happens in both
>>>    locations.
>>>    I'm using different computers in both locations (both Mac OS X
>>>    10.9.5).  Neither computer running Blink Pro is loaded at all.
>>>     Both
>>>    are running the same version of Mac OS X.
>>> 
>>>    I do not believe this is a network congestion issue.  The
>>>    networks in
>>>    place are high speed and reliable.  And...
>>> 
>>> 
>>>    As as experiment, a few weeks back, I switched to Telephone
>>>    (1.1.4) and
>>>    haven't had a single problem, on either computer, with call
>>>    quality.
>>> 
>>> 
>>>    I think older Blink Pros didn't have the problem, and I would
>>>    downgrade to an older version to test it if I could, but I
>>>    installed
>>>    through the app store.
>>> 
>>> 
>>>    I know this is a vague thing, but I wanted you to know about it.
>>>     I
>>>    absolutely love Blink Pro, but I just can't use it because I
>>>    can't
>>>    deal with the call quality problems.
>>> 
>>>    _______________________________________________
>>>    Blink mailing list
>>>    Blink at lists.ag-projects.com
>>>    http://lists.ag-projects.com/mailman/listinfo/blink
>>> 
>>> 
>>> 
>>> --
>>> Adrian
>>> 
>>> 
>>> 
>>> 
>>> 
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>>> Blink at lists.ag-projects.com
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