[Blink] Blink Pro does not dial ("Connecting...")

[Adrian Georgescu]

it looks like something is blocking your traffic. see "sip alg problem" on google

--
Adrian

> On 6 Feb 2014, at 10:14, William Moss <willmoss26 at gmail.com> wrote:
> 
> Here is screenshot of account configuration, so you can see the "Registation Failed" erorr when using Sip2Sip.
> 
> 
> https://www.dropbox.com/s/06b3dbkumu75h3l/Screen%20Shot%202014-02-06%20at%209.10.07%20AM.png
> 
> 
> Regards.
> 
> William Moss
> 
> +44 203 397 7418
> 
> 
>> On Thu, Feb 6, 2014 at 9:12 AM, William Moss <willmoss26 at gmail.com> wrote:
>> Hi
>> 
>> Here are the logs
>> 
>> 
>> 2014-02-06 08:58:12   Starting Blink build 12332 from January 26th, 2014
>> 
>> 2014-02-06 08:58:12   Loading SIP SIMPLE Client SDK 1.1.0
>> 
>> 2014-02-06 08:58:12   Starting core version 168
>> 
>> 2014-02-06 08:58:12   SIP User Agent: Blink Pro 3.7.0 (MacOSX)
>> 
>> 2014-02-06 08:58:12   Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>> 
>> 2014-02-06 08:58:12   Acoustic Echo Canceller is enabled
>> 
>> 2014-02-06 08:58:12   Starting Main User Interface
>> 
>> 2014-02-06 08:58:13   Account 30160049 at sip.voipfone.net activated
>> 
>> 2014-02-06 08:58:13   Application is ready
>> 
>> 2014-02-06 08:58:14   My device has started and is active
>> 
>> 2014-02-06 08:58:14   My availability changed to available
>> 
>> 2014-02-06 08:58:14   Core started
>> 
>> 2014-02-06 08:58:14   SIP device ID: urn:uuid:93728763-9339-4d24-a3c2-47c80e57cc18
>> 
>> 2014-02-06 08:58:14   Enabled audio codecs: OPUS, Speex, G.722, G.711u, G.711a
>> 
>> 2014-02-06 08:58:14   iCloud is synchronized
>> 
>> 2014-02-06 08:58:14   Account 30160049 at sip.voipfone.net registered contact "sip:62845107 at 192.168.1.147:49576" at SIP Registrar 195.189.173.27:5060;transport=udp and will refresh every 60 seconds
>> 
>> 2014-02-06 08:58:19   [Session 1 with 01983874955 at sip.voipfone.net] Using local account 30160049 at sip.voipfone.net
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] Starting DNS lookup for sip.voipfone.net through proxy sip:sip.voipfone.net:5060;transport=udp
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] Selected audio input/output devices: System Default/System Default
>> 
>> 2014-02-06 08:58:21   My availability changed to busy
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] DNS lookup for sip.voipfone.net succeeded: 195.189.173.27:5060 (UDP)
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] Starting outgoing session to 01983874955 at sip.voipfone.net
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] Connecting session to sip:195.189.173.27:5060;transport=udp
>> 
>> 2014-02-06 08:58:21   [Session 1 with 01983874955 at sip.voipfone.net] Proposed media: audio
>> 
>> 
>> 
>> **** WAIT ***
>> 
>> 
>> 
>> 2014-02-06 08:59:51   [Session 1 with 01983874955 at sip.voipfone.net] Session cancelled by local
>> 
>> 2014-02-06 08:59:51   [Session 1 with 01983874955 at sip.voipfone.net] Audio stream ended
>> 
>> 2014-02-06 08:59:55   My availability changed to available
>> 
>> 
>> 
>> 
>> 
>> Please note that where I have added "WAIT" is where the app hangs and just shows "Connecting...", as shown in the video.
>> 
>> 
>> 
>> Also, I saw the instructions to create a new Sip2Sip test account. I did create the account, but still I cannot register with the Sip2Sip service. Here are the logs from that.
>> 
>> 
>> 
>> 2014-02-06 09:03:21   Starting Enrollment
>> 2014-02-06 09:03:42   Account 2233533713 at sip2sip.info activated
>> 
>> 2014-02-06 09:03:42   Adding 2233533713 at sip2sip.info to iCloud (1803 bytes)
>> 
>> 2014-02-06 09:03:43   Updating 2233533713 at sip2sip.info on iCloud
>> 
>> 2014-02-06 09:03:45   Updating 30160049 at sip.voipfone.net on iCloud
>> 
>> 
>> 
>> When I add the account , it shows "Registration failed: Unauthorized (401)". I tried it several times with different accounts & passwords on Sip2Sip, it's always the same.
>> 
>> 
>> 
>> By the way, releasing software that does not work AND adding "No refunds" to your Help/FAQ page really adds a bad image to the entire Apple ecosystem. 
>> 
>> 
>> 
>> I would hope there is some way of fixing this.
>> 
>> 
>> 
>> Sincerely.
>> 
>> 
>> 
>> 
>> William Moss
>> 
>> +44 203 397 7418
>> 
>> 
>>> On Mon, Feb 3, 2014 at 3:14 PM, Adrian Georgescu <ag at ag-projects.com> wrote:
>>> Hi William,
>>> 
>>> Can you paste the logs from the Logs Window instead of a You Tube movie?
>>> 
>>> The logs are here:
>>> 
>>> http://projects.ag-projects.com/projects/blinkc/wiki/Help_For_Blink_Pro
>>> 
>>> Adrian
>>> 
>>>> On 03 Feb 2014, at 16:06, William Moss <willmoss26 at gmail.com> wrote:
>>>> 
>>>> I just purchased Blink Pro today (3-Feb 2014) , except now I find that it is not working with my chosen VOIP provider.
>>>> 
>>>> Incoming calls work ok.
>>>> 
>>>> Outgoing calls , when I place the call , it just shows "Connecting...." and does not work.
>>>> 
>>>> I placed a movie of it to YouTube , so you can see the problem.
>>>> 
>>>> https://www.youtube.com/watch?v=4L7BgM32iPE
>>>> 
>>>> Please help. I just spent $50 on Blink Pro, and I am extremely disappointed it doesn't work.
>>>> 
>>>> 
>>>> Regards
>>>> 
>>>> 
>>>> William Moss
>>>> 
>>>> +44 203 397 7418
>>>> _______________________________________________
>>>> Blink mailing list
>>>> Blink at lists.ag-projects.com
>>>> http://lists.ag-projects.com/mailman/listinfo/blink
>>> 
>>> 
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