[Blink] voip.ms works on Blink Lite but will not work with same info on Blink Pro
ROB HELLENIUS
robhellenius at icloud.com
Mon Oct 21 02:22:30 CEST 2013
Would a different set of logs help you diagnose the issue?
Rob Hellenius,
604.710.0370 Gabriola
250.247.7299
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On 2013-10-20, at 11:51 AM, Adrian Georgescu <ag at ag-projects.com> wrote:
> Since both Lite and Pro use the same core and DNS library, the differences being only in the GUI I suspect either a configuration difference in the account settings or simply the fact that no DNS response is received (Timeout) because of a reason that eludes me by just reading these trimmed logs. It could be a firewall issue, a permission issue (like Blink not being allowed to access the network) or simply your DNS server on yuour LAN not responding.
>
> I use voip.ms myself on same Blink version as yours and have no issue with it:
>
> 2013-10-20 20:49:30 [Session 3 with 3333 at seattle.voip.ms] Using local account 160897 at seattle.voip.ms
> 2013-10-20 20:49:30 [Session 3 with 3333 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms via proxy of account 160897 at seattle.voip.ms
> 2013-10-20 20:49:30 [Session 3 with 3333 at seattle.voip.ms] DNS lookup for seattle.voip.ms succeeded: 50.23.160.50:5060 (UDP)
> 2013-10-20 20:49:30 [Session 3 with 3333 at seattle.voip.ms] Starting outgoing session to 3333 at seattle.voip.ms
> 2013-10-20 20:49:30 [Session 3 with 3333 at seattle.voip.ms] Connecting session to sip:50.23.160.50:5060;transport=udp
>
> Adrian
>
> On Oct 20, 2013, at 8:31 PM, ROB HELLENIUS wrote:
>
>> Hi Adrian,
>>
>> By "Does not work" I mean on Blink Lite I can register to my voip provider for my business (voip.ms). On Blink Pro I can not register to my voip provider for my business (voip.ms). I have tried to duplicate the settings and I don't think I've set up Pro any differently than Lite.
>>
>> If I make a call or just look at the accounts page I get the same error in the Pro version: "Registration failed:DNS lookup failed: Timeout in lookup for routes for SIP URI sip:seattle.voip.ms"
>>
>> So here is the log dialling with Pro and then after that the log dialling with Lite.
>>
>> PRO:
>>
>> 2013-10-20 11:25:32 Starting Blink build 11719 from October 6th, 2013
>> 2013-10-20 11:25:32 Loading SIP SIMPLE Client SDK 1.0.0
>> 2013-10-20 11:25:32 Starting core version 166
>> 2013-10-20 11:25:32 SIP User Agent: Blink Pro 3.3.0 (MacOSX)
>> 2013-10-20 11:25:32 Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>> 2013-10-20 11:25:32 Acoustic Echo Canceller is enabled
>> 2013-10-20 11:25:32 Starting Main User Interface
>> 2013-10-20 11:25:33 Account bonjour at local activated
>> 2013-10-20 11:25:33 Account 140024 at seattle.voip.ms activated
>> 2013-10-20 11:25:33 Account robhellenius at sip2sip.info activated
>> 2013-10-20 11:25:33 Application is ready
>> 2013-10-20 11:25:34 Core started
>> 2013-10-20 11:25:34 SIP device ID: urn:uuid:87425049-93bc-4cf7-b4f3-46f1471da813
>> 2013-10-20 11:25:34 Enabled audio codecs: G.711a, G.711u, G.722, OPUS
>> 2013-10-20 11:25:34 My device has started and is active
>> 2013-10-20 11:25:34 My availability changed to available
>> 2013-10-20 11:25:34 Error: Error checking table sessions: 'NoneType' object has no attribute 'version'
>> 2013-10-20 11:25:34 iCloud is synchronized
>> 2013-10-20 11:25:42 My device is now active
>> 2013-10-20 11:25:43 [Session 1 with 2502477299 at seattle.voip.ms] Using local account 140024 at seattle.voip.ms
>> 2013-10-20 11:25:43 [Session 1 with 2502477299 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms via proxy of account 140024 at seattle.voip.ms
>> 2013-10-20 11:25:43 [Session 1 with 2502477299 at seattle.voip.ms] Selected audio input/output devices: System Default/System Default
>> 2013-10-20 11:25:43 My availability changed to busy
>> 2013-10-20 11:25:58 [Session 1 with 2502477299 at seattle.voip.ms] DNS lookup for SIP routes failed: 'DNS lookup of SIP proxies for seattle.voip.ms failed: Timeout in lookup for routes for SIP URI sip:seattle.voip.ms'
>> 2013-10-20 11:26:03 My availability changed to available
>>
>>
>> LITE:
>>
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] Using local account 140024 at seattle.voip.ms
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] Starting DNS lookup for seattle.voip.ms through proxy sip:seattle.voip.ms:5060;transport=udp
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] Selected audio input/output devices: Built-in Microphone/Built-in Output
>> 2013-10-20 11:28:12 My availability changed to busy
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] DNS lookup for seattle.voip.ms succeeded: 50.23.160.50:5060 (UDP)
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] Starting outgoing session to 2502477299 at seattle.voip.ms
>> 2013-10-20 11:28:12 [Session 1 with 2502477299 at seattle.voip.ms] Connecting session to sip:50.23.160.50:5060;transport=udp
>> 2013-10-20 11:28:13 [Session 1 with 2502477299 at seattle.voip.ms] Proposed media: audio
>> 2013-10-20 11:28:14 [Session 1 with 2502477299 at seattle.voip.ms] Got provisional response 183: Session Progress
>> 2013-10-20 11:28:14 [Session 1 with 2502477299 at seattle.voip.ms] Session will start
>> 2013-10-20 11:28:14 [Session 1 with 2502477299 at seattle.voip.ms] Audio stream established to 50.23.160.50:14240 using G.711u 8kHz codec
>> 2013-10-20 11:28:25 [Session 1 with 2502477299 at seattle.voip.ms] Session cancelled by local
>> 2013-10-20 11:28:25 [Session 1 with 2502477299 at seattle.voip.ms] Audio stream ended
>> 2013-10-20 11:28:29 My availability changed to available
>>
>>
>> Thanks,
>>
>>
>> Rob Hellenius,
>> 604.710.0370 Gabriola
>> 250.247.7299
>>
>>
>> Subscribe to our mailing list
>>
>>
>>
>>
>> On 2013-10-20, at 10:15 AM, Adrian Georgescu <ag at ag-projects.com> wrote:
>>
>>> Can you define "does not work". What exactly does not work as you did not make any attempt to make any call?
>>>
>>> Adrian
>>>
>>> On Oct 20, 2013, at 7:10 PM, ROB HELLENIUS wrote:
>>>
>>>> Here is the Blink Lite log which works.
>>>>
>>>>
>>>> 2013-10-20 10:05:42 Starting Blink Lite build 11722 from October 6th, 2013
>>>> 2013-10-20 10:05:42 Loading SIP SIMPLE Client SDK 1.0.0
>>>> 2013-10-20 10:05:42 Starting core version 166
>>>> 2013-10-20 10:05:42 SIP User Agent: Blink Lite 3.1.0 (MacOSX)
>>>> 2013-10-20 10:05:42 Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>>>> 2013-10-20 10:05:42 Acoustic Echo Canceller is enabled
>>>> 2013-10-20 10:05:42 Starting Main User Interface
>>>> 2013-10-20 10:05:43 Account bonjour at local activated
>>>> 2013-10-20 10:05:43 Application is ready
>>>> 2013-10-20 10:05:45 Core started
>>>> 2013-10-20 10:05:45 SIP device ID: urn:uuid:4bd0b5e9-7ad1-47b2-85d3-1404d8970e0e
>>>> 2013-10-20 10:05:45 Enabled audio codecs: OPUS, Speex, G.722, G.711u, G.711a
>>>> 2013-10-20 10:05:45 My device has started and is active
>>>> 2013-10-20 10:05:45 My availability changed to available
>>>>
>>>>
>>>>
>>>> Here is the Blink Pro log that does not work.
>>>>
>>>>
>>>> 2013-10-20 10:08:31 Starting Blink build 11719 from October 6th, 2013
>>>> 2013-10-20 10:08:31 Loading SIP SIMPLE Client SDK 1.0.0
>>>> 2013-10-20 10:08:31 Starting core version 166
>>>> 2013-10-20 10:08:31 SIP User Agent: Blink Pro 3.3.0 (MacOSX)
>>>> 2013-10-20 10:08:31 Audio engine sampling rate 32KHz covering 0-16KHz spectrum
>>>> 2013-10-20 10:08:31 Acoustic Echo Canceller is enabled
>>>> 2013-10-20 10:08:32 Starting Main User Interface
>>>> 2013-10-20 10:08:32 Account bonjour at local activated
>>>> 2013-10-20 10:08:32 Account 140024 at seattle.voip.ms activated
>>>> 2013-10-20 10:08:32 Account robhellenius at sip2sip.info activated
>>>> 2013-10-20 10:08:32 My device has started and is active
>>>> 2013-10-20 10:08:33 My availability changed to available
>>>> 2013-10-20 10:08:33 Core started
>>>> 2013-10-20 10:08:33 SIP device ID: urn:uuid:87425049-93bc-4cf7-b4f3-46f1471da813
>>>> 2013-10-20 10:08:33 Enabled audio codecs: G.711a, G.711u, G.722, OPUS
>>>> 2013-10-20 10:08:33 Application is ready
>>>> 2013-10-20 10:08:34 Error: Error checking table sessions: 'NoneType' object has no attribute 'version'
>>>> 2013-10-20 10:08:34 iCloud is synchronized
>>>> 2013-10-20 10:08:41 My device is now active
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> --
>>>>
>>>>
>>>> Rob Hellenius,
>>>> 604.710.0370 Gabriola
>>>> 250.247.7299
>>>>
>>>>
>>>> Subscribe to our mailing list
>>>>
>>>>
>>>>
>>>>
>>>> On 2013-10-19, at 11:17 PM, Adrian Georgescu <ag at ag-projects.com> wrote:
>>>>
>>>>> Can you paste some logs?
>>>>>
>>>>> Adrian
>>>>>
>>>>> On Oct 17, 2013, at 1:44 AM, Rob @ Left Hand wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I recently upgraded to Blink Pro but I have found that voip.ms works on Blink Lite but will not work with same info on Blink Pro.
>>>>>>
>>>>>> Other sip accounts work fine but I need my voip.ms.
>>>>>>
>>>>>> Help?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Rob Hellenius,
>>>>>> 604.710.0370 Burnaby, BC
>>>>>> 888.963.5462
>>>>>>
>>>>>>
>>>>>> Subscribe to our mailing list
>>>>>>
>>>>>>
>>>>>>
>>>>>>
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