[Blink] Virgin SuperHub crashes when I run up Blink to connect to Sipgate

Adrian Georgescu ag at ag-projects.com
Sun Jun 30 22:53:48 CEST 2013


Going beyond the absurdity that a router would crash depending on the content of packets send by an application, it should not, the only explanation I have is that your router intercepts the SIP traffic, tries do do something with it and being poorly programmed it is causing the router to crash. Is hard to guess what part of the SIP signalling generated by Blink  causes your router to crash. This is a question for the router manufacturer rather than for us, as developer as Blink. Empirically you can try to disable certain features of Blink like ICE nat traversal.

This can be related to a wider problem and the solution is described here (disable the 'so called' SIP support in your router):

http://www.voip-info.org/wiki/view/Routers+SIP+ALG

Regards,
Adrian


On Jun 30, 2013, at 10:44 PM, Grant Worsfold <worsfolg at hotmail.com> wrote:

> Hi,
> 
> As per the subject, I installed Blink on my Mac, setup a new connection I have with Sipgate for 1 of my 3 business phone lines and after an afternoons pain figured out that every time Blink connected to Sipgate the virgin router crashed. Has anyone seen anything like this before or know what particular thing Blink is doing that might be killing the router. I've tried 2 other SIP products and neither cause this issue. The sip gate own brand basic phone application works fine and connects with no issues whatsoever. 
> 
> The Virgin Superhub (which is a netgear router) is basically about 1/3rd of the cable/adsl setups in the UK if I remember the stats correctly, so this one would be a good one to have a look at, otherwise that's a lot of potential users who won't be able to use your product.
> 
> Thanks,
> Grant. 
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