[Blink] Gray Account Names

[Mediacast Guy]

Onsip.com set up a Blink for Windows client and got it to work straight away.
The solution was simple, of course. I had to enter the Outbound Proxy
(sip.onsip.com) and the Auth Username (getonsip_xxxxxx). Once I entered that
information, the account fully registered. While these things are obvious to
you, I'm still learning.

I also took a shot at cleaning up an old ideasip.com account, primarily as a
learning experience. Entering the same information did not solve the problem, so
I asked them about it. Here is their response:

"Does Blink support sending a non-private IP address? For the purposes of being
able to reach your client if a call comes in, we require a public IP being sent
on registration. Most often, this is done via a STUN address setting, letting
the STUN server rewrite your IP address to whatever its currently
publicly-accessible IP happens to be. If Blink supports STUN, that's perfect. If
it only sends a private IP, though, it means that's what our server stores as
your registration address. If someone wants to call you, they're forwarded the
IP stored on the server side (which is a private IP that they can't reach), and
you don't get a call. To avoid that kind of issue, we simply require a public IP
on registration."

Does this mean that ideasip.com is not compatible with Blink and should be added
to the list on this web page?

http://icanblink.com/known-issues.phtml

MCG


On 1/2/2013 2:21 PM, Adrian Georgescu wrote:
> Both Blink Qt and Blink Cocoa share the same SIP core. It cannot be that Blink Cocoa can register while the Qt version does not as it is the same code running on both.
>
> Adrian
>
> On Jan 2, 2013, at 6:03 PM, Mediacast Guy wrote:
>
>> Okay, I will do that. Onsip has agreed to take a look at Blink even though I'm
>> trying to use it with their free account. Should we wait until they complete
>> their review?
>>
>> MCG
>>
>> On 1/2/2013 10:31 AM, Adrian Georgescu wrote:
>>> Please send all logs from the moment you start the client and after you complete a first call. You may send them to support at ag-projects.com if you do not want to make them public.
>>>
>>> Adrian
>>>
>>> On Jan 2, 2013, at 4:23 PM, Mediacast Guy wrote:
>>>
>>>> On 1/2/2013 9:10 AM, Saúl Ibarra Corretgé wrote:
>>>>> Hi,
>>>>>
>>>>> On Jan 2, 2013, at 2:42 PM, Mediacast Guy wrote:
>>>>>
>>>>>> On 1/2/2013 3:10 AM, Saúl Ibarra Corretgé wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> On Jan 1, 2013, at 6:01 PM, Mediacast Guy wrote:
>>>>>>>
>>>>>>>> I'm using Blink 0.2.10. My getonsip.com accounts are grayed out, indicating that there is a registration problem. However, the accounts work fine. Where should I look for a registration error? Two other accounts (sip2sip.info and voipwelcome.com) are bold, indicating successful registration, according to this article:
>>>>>>>>
>>>>>>>> http://www.onsip.com/voip-phone-reviews/blink-pro/version-111
>>>>>>>>
>>>>>>>> The only information I entered for the new account is display name, SIP Address (myaccount at getonsip.com), and the password. No registration error is reported except for the gray account name.
>>>>>>>>
>>>>>>>> For grins, I went through the "Add New Account" procedure built into Blink, and the new account at sip2sip.info is in bold. I still don't see any difference in the settings for the two accounts, although I do realize that sip2sip.info and getonsip.com are two completely different servers.
>>>>>>>>
>>>>>>> The only way for getting information in this case is to check the SIP traces. You can check those here: http://projects.ag-projects.com/projects/blinkqt/wiki/help#SIP-Trace-Logs
>>>>>>>
>>>>>>> Regards,
>>>>>> Here are the first few lines from the log file I just created. Does it tell you
>>>>>> anything? I don't know how to read the file. All I removed was my SIP address.
>>>>>>
>>>>> I see a REGISTER is going out, but there should be a 200 OK (or other code) response to it. Do other clients work with that service?
>>>> For starters, Blink is working with getonsip.com. However, the name is grayed
>>>> out in the pull down list. I would not have known there was a problem if I had
>>>> not investigated why some entries are gray.
>>>>
>>>> Yes, getonsip.com works with Bria, which is the only other one I'm testing at
>>>> the moment.
>>>>
>>>> I've reached out to onsip.com. They asked me to open a support ticket to allow
>>>> them to investigate, but I can't find the buttons on their website to click to
>>>> open a support ticket. Maybe they will respond with an email address. They said
>>>> they have not test Blink (Windows) with their service. Maybe this exercise will
>>>> help both side.
>>>>
>>>> MCG
>>>>
>>>>
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>>>>
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