[Blink] Gray Account Names

[Mediacast Guy]

On 1/2/2013 9:10 AM, Saúl Ibarra Corretgé wrote:
> Hi,
>
> On Jan 2, 2013, at 2:42 PM, Mediacast Guy wrote:
>
>> On 1/2/2013 3:10 AM, Saúl Ibarra Corretgé wrote:
>>> Hi,
>>>
>>> On Jan 1, 2013, at 6:01 PM, Mediacast Guy wrote:
>>>
>>>> I'm using Blink 0.2.10. My getonsip.com accounts are grayed out, indicating that there is a registration problem. However, the accounts work fine. Where should I look for a registration error? Two other accounts (sip2sip.info and voipwelcome.com) are bold, indicating successful registration, according to this article:
>>>>
>>>> http://www.onsip.com/voip-phone-reviews/blink-pro/version-111
>>>>
>>>> The only information I entered for the new account is display name, SIP Address (myaccount at getonsip.com), and the password. No registration error is reported except for the gray account name.
>>>>
>>>> For grins, I went through the "Add New Account" procedure built into Blink, and the new account at sip2sip.info is in bold. I still don't see any difference in the settings for the two accounts, although I do realize that sip2sip.info and getonsip.com are two completely different servers.
>>>>
>>> The only way for getting information in this case is to check the SIP traces. You can check those here: http://projects.ag-projects.com/projects/blinkqt/wiki/help#SIP-Trace-Logs
>>>
>>> Regards,
>> Here are the first few lines from the log file I just created. Does it tell you
>> anything? I don't know how to read the file. All I removed was my SIP address.
>>
> I see a REGISTER is going out, but there should be a 200 OK (or other code) response to it. Do other clients work with that service?

For starters, Blink is working with getonsip.com. However, the name is grayed
out in the pull down list. I would not have known there was a problem if I had
not investigated why some entries are gray.

Yes, getonsip.com works with Bria, which is the only other one I'm testing at
the moment.

I've reached out to onsip.com. They asked me to open a support ticket to allow
them to investigate, but I can't find the buttons on their website to click to
open a support ticket. Maybe they will respond with an email address. They said
they have not test Blink (Windows) with their service. Maybe this exercise will
help both side.

MCG