[Blink] Modification?

Lee Gordon jleegordon at gmail.com
Sat Sep 1 16:00:33 CEST 2012


Hi Adrian,

See below.

On Sat, Sep 1, 2012 at 6:43 AM, Adrian Georgescu <ag at ag-projects.com> wrote:

> Lee,
>
> I am not able to reproduce what you describe. Structurally, in the
> software there is no correlation between sound quality and the recording
> function, the recording simply copies to disc what goes over the network.
>
> Can you be even more explicit?
>
> 1. Does quality become bad suddenly at the very moment you press the
> record button? I quality good when you are not recording?  Quality did
> improve when I stopped the record function.  For that reason I felt the
> trouble could have to do with memory usage or access.
>
> 2. You say that you are un-able to record when using a wireless head-set.
> This baffles me as the recording function does not  known anything about
> any headset you are using, it records the RTP stream that goes over the
> network, not the audio device. What do you mean by 'unable to record' ?
> Empty wav file? The button does not work?  I wasn't clear again- my
> router/wireless phone is not designed to record.  The point I was trying to
> make was my only option for recording that line is the softphone, that's
> why I purchased it and that's why recording is what interests me most.
>
> 3. Which SIP service are you using? Can you change it for testing
> purposes? Use SIP2SIP Blink built-in SIP accounts, and make some test
> calls. Do you have the same issues? This way we may be able to narrow the
> search for  a cause.  My SIP is Broadvoice.  I've set up a SIP account,
> but haven't used the SIP often (I'm not really sure how to make SIP calls
> or find people I know with SIP lines/services).  Broadvoice does limit
> config possibilities for customers- not sure what their limits are,
> though.  Thanks for your help, Adrian!  Lee
>
>

>
>

> Adrian
>
>
> On Sep 1, 2012, at 3:45 AM, Lee Gordon wrote:
>
> Sorry Adrian, I guess I wasn't clear.  The callers at the other end were
> complaining about the horrible sound quality.  What I recorded and took a
> snippet of was the call itself.  It wasn't until I changed to Google Voice
> that they said the quality had improved.  Further, I also have this VOIP
> line set up with a router in addition to Blink.  When using that with my
> wireless headsets, call quality is high, but I'm unable to record.
>
> Thanks,
>
> Lee
>
>
>
> On Fri, Aug 31, 2012 at 4:53 PM, Adrian Georgescu <ag at ag-projects.com>wrote:
>
>> Hi Lee,
>>
>> You recorded a bad quality audio call, the recording itself is not the
>> cause for it.
>>
>> The way the recording sounds to me, it is not related to network packet
>> loss, is more like the microphone input is saturated. Can you lower the
>> input sensitivity of your microphone, does that help perhaps?
>>
>> Regards,
>> Adrian
>>
>>
>> On Aug 31, 2012, at 1:52 PM, Lee Gordon wrote:
>>
>> Hi Adrian,
>> Thanks for responding. It's been a little while, but I'll try to find a
>> recording as an example. Sound was very "electronic" as if I was speaking
>> through a processor. Also, I was almost totally unintelligible at times,
>> with dropouts. Instead of an uneducated description, I'm attaching a
>> snippet, titled "example.wav". Bear in mind, this occurred on both high
>> speed networks I use.
>>
>> Lee
>>
>>
>>
>> On Fri, Aug 31, 2012 at 5:08 AM, Adrian Georgescu <ag at ag-projects.com>wrote:
>>
>>> Hi Lee,
>>>
>>> Call recording on its own cannot have an influence on the audio quality.
>>> Perhaps there is a completely different reason for what you experience. Bad
>>> audio quality is typically caused by be caused by packet loss. You can see
>>> for each audio call the round trip time, packet loss and jitter buffer in
>>> the Session Info panel.
>>>
>>> Can you be more specific what do you mean by quality, and give an
>>> example for those figures or paste the content of the info panel when
>>> problem occurs?
>>>
>>> Adrian
>>>
>>> On Aug 31, 2012, at 3:15 AM, Lee Gordon wrote:
>>>
>>> > Hello,
>>> >
>>> > While using the call recording feature, I've had some serious quality
>>> issues- with complaints from those on the other lines.  I tested this
>>> several times on my own alternate lines and call quality was indeed
>>> terrible.  Neither Skype nor Google Voice display the same issues.
>>> >
>>> > Until I feel more comfortable, I haven't been using Blink (for Mac).
>>> >
>>> > Thx,
>>> >
>>> > Lee
>>> >
>>> > --
>>> >
>>> >
>>> >
>>> > Lee Gordon
>>> > 2258 78th Ave SE
>>> > Mercer Island, WA  98040
>>> >
>>> > (206) 653-0019
>>> >
>>> > _______________________________________________
>>> > Blink mailing list
>>> > Blink at lists.ag-projects.com
>>> > http://lists.ag-projects.com/mailman/listinfo/blink
>>>
>>> _______________________________________________
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>>
>>
>>
>> --
>>
>>
>>
>> Lee Gordon
>> 2258 78th Ave SE
>> Mercer Island, WA  98040
>>
>> (206) 653-0019
>>
>> <example.wav>_______________________________________________
>>
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>>
>>
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>>
>
>
> --
>
>
>
> Lee Gordon
> 2258 78th Ave SE
> Mercer Island, WA  98040
>
> (206) 653-0019
>
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> Blink at lists.ag-projects.com
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>
>
>
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>


-- 



Lee Gordon
2258 78th Ave SE
Mercer Island, WA  98040

(206) 653-0019
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